Right of Revocation

Right of Revocation

Private end customers (consumers) resident in the European Union have the following right of return instead of the right of revocation: Goods that are not quickly perishable and not produced to customer specifications or produced in accordance with the customer’s personal requirements, may be returned within 14 days of receipt of the goods or receipt of the necessary instruction and fulfilment of obligations to inform and other obligations relating to distance selling and e-commerce, without a reason being specified, as long as the nature of the goods makes them suitable for return and the expiry date of the goods has not passed. The deadline shall be deemed met, provided that the goods are promptly dispatched. Individual components of a set may be returned only if these components are offered for sale individually by KAPVIE. The costs of returning the goods shall be borne by the consumer. To exercise the right to cancel, you must inform us (KAPVIE GmbH, Friedrichstraße 15, 70174 Stuttgart, Deutschland, Email: customercare@kapvie.com) in a clear statement of your decision to cancel this contract.

In the event of defects, goods should be returned not later than 14 days from the day on which you communicate your cancellation from this contract to us. The costs and risk of return shall be borne by KAPVIE (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). Obligations to reimburse payments shall be fulfilled within 30 days of receipt of the returned goods. KAPVIE is entitled to make deductions from the purchase price to compensate for loss of value. If individual components of a set are returned, the price reduction offered by KAPVIE on all components in a set through the price of the set shall not apply. The customer shall therefore be reimbursed, for the returned components, only the difference between the set price and the purchase price of the individual parts that he/she is retaining. Returns are easier to process if goods are returned in the original packaging along with the invoice or delivery note in packaging suitable for safe delivery.

In the event of defects, goods should be returned to:

Ludwig Meyer GmbH & Co. KG
Carl-von-Linde-Straße 2
D-86551 Aichach

The right of revocation does not apply in the case of the following products:

  • Goods produced to customer specifications
  • Goods produced in accordance with personal requirements
  • Goods that can perish quickly
  • Goods whose expiry date has passed
Scroll to top