General Terms and Conditions

General Terms and Conditions

1. Applicability

These general terms and conditions apply to all orders placed in the online shop of KAPVIE GmbH, Friedrichstraße 15, 70174 Stuttgart, Deutschland
Telephone: +49 711 49039519, Email: customercare@kapvie.com
Company identification number: HRB-Nr. 781802 (hereinafter referred to as «KAPVIE»).

2. Offer and Conclusion of Contract

2.1 The presentation of products in the online shop does not constitute a binding offer but an invitation to place an order.

2.2 By clicking on the [Order] button, the customer places a binding order for the products listed on the order page. The customer cannot change the order once it has been placed.

2.3 As soon as the order is received, KAPVIE confirms receipt of the order by e-mail. The purchase contract is concluded only when KAPVIE confirms dispatch of the goods by e-mail (the order or dispatch confirmation) or at the latest upon delivery of the goods.

3. Products containing Alcohol

In Europe it is illegal to sell products containing alcohol (wine, spirits, sparkling wine etc.) to persons under 18 years of age. By placing an order in the KAPVIE online shop the customer acknowledges this and confirms that he/she is legally entitled to make the purchase.

4. Prices

4.1 The prices quoted on the product page exclude VAT and are quoted in euros (EUR).

4.2 The prices for the products offered shown on the date on which the customer places the order shall apply. The prices are binding until an order confirmation is issued by KAPVIE or for the period specified in the order confirmation.

4.3 Prices are subject to change due to taxes, duties, fees and delivery costs.

5. Delivery Information

You can find shipping information here.

6. Terms of Payment

6.1 Payment may be made by credit card,Giropay or paydirekt.

6.2 If payment is made by credit card, the customer’s account will be charged immediately.

6.3 The customer may not offset against payments counterclaims which are not recognised or legally established.

6.4 The customer may exercise the right to withhold payment only if the claims are based on the same contractual relationship.

6.5 If you are a company and wish to place an order and pay by invoice, please contact us at customercare@kapvie.com

7. Retention of Title

Goods shall remain the property of KAPVIE until full payment has been made. Prior to the transfer of title, the goods may not be pledged, transferred by way of security, processed or altered without the permission of KAPVIE.

8. Right of Revocation

You can find the information about the right of withdrawal here.

9. Guarantee

9.1 KAPVIE makes good its guarantee by remedying defects. At the discretion of KAPVIE, either the defect will be rectified (supplementary performance) or a defect-free replacement will be supplied (replacement).

9.2 If the supplementary performance is unsuccessful, the customer is entitled to withdraw from the contract. This does not apply to negligible defects. The customer is not entitled to demand a reduction in price.

9.3 The recipient undertakes to inspect the goods immediately upon receipt to ensure they are complete and in acceptable condition. Any complaints relating to the quality and completeness of a delivery must be reported to KAPVIE immediately and within 24 hours of receipt. Otherwise the delivery shall be deemed accepted.

9.4 KAPVIE shall not be held liable for damage during transit or damage caused by improper storage after the goods were handed over the customer or the customer’s auxiliaries.

10. Liability

KAPVIE accepts no liability for negligent breach of contract. The same applies to breaches of contract on the part of auxiliaries and substitutes.

11. Applicable Law

11.1 . The contractual relationship is governed by the law of the Federal Republic of Germany. The United Nations Convention on Contracts for the International Sale of Goods (CISG) as well as any other intergovernmental agreements shall not apply.

11.2 The sole place of jurisdiction shall be our registered office.

12. Final Provisions

Should any provision of these general terms and conditions be ineffective, the rest of the contract shall remain effective. The relevant statutory provisions shall apply in place of the ineffective provision.

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